Return & Refund Policy
Last Updated: 6/10/2026
At The Salty Dog Candle Company, we take pride in creating high-quality, hand-poured candles. If you experience an issue with your order, we're here to help.
Returns
Due to the nature of our products, we do not accept returns or exchanges on used candles or products that have been opened, burned, or altered.
If your item arrives damaged or defective, please contact us within 7 days of delivery so we can assist you.
Damaged or Defective Items
If your order arrives damaged, please email us at Sales@thesaltydogcandlecompany.com within 7 days of receiving your order and include:
Your order number
A description of the issue
Photos of the damaged item(s)
Photos of the shipping box and packaging
Once reviewed, we may offer a replacement, store credit, or refund at our discretion.
Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery. We will work with you to correct the issue as quickly as possible.
Refunds
Approved refunds will be issued to the original payment method used for purchase.
Please allow 5-10 business days after approval for the refund to appear on your account, depending on your financial institution.
Shipping charges are non-refundable unless the return is the result of our error or a damaged product.
Cancellations
Once an order is placed it cannot be cancelled.
Lost or Stolen Packages
The Salty Dog Candle Company is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier.
If you believe your package has been lost, please contact the carrier directly and file a claim if applicable.
Natural Variations
Because our candles are handcrafted in small batches, slight variations in color, appearance, and fragrance may occur. These natural variations are not considered defects and are not eligible for refunds or exchanges.
Contact Us
For questions regarding returns, refunds, or damaged orders, please contact:
sales@thesaltydogcandlecompany.com