Shipping Policy
Processing Time
All candles are hand-poured in small batches. Please allow 3-5 business days for order processing before shipment. During holidays, new product launches, or sales events, processing times may be longer.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order.
Shipping Carriers
We ship through trusted carriers such as USPS, UPS, and FedEx. Carrier selection may vary based on your location and order size.
Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
Standard Shipping: 3-7 business days
Expedited Shipping: Available at checkout (if offered)
Please note that delivery times are estimates and may vary due to weather, holidays, or carrier delays.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.
Damaged Orders
We carefully package every candle to help ensure it arrives safely. If your order arrives damaged, please contact us within 7 days of delivery and include:
Your order number
Photos of the damaged item(s)
Photos of the packaging
We will work with you to resolve the issue as quickly as possible.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. The Salty Dog Candle Company is not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly.
Questions?
If you have any questions about shipping, please contact us at:
sales@thesaltydogcandlecompany.com
Because each candle is hand-poured with care, processing times may vary slightly. We appreciate your patience and support of our small business. Every purchase helps us continue our mission of supporting rescue animals. 🐾