Soy Candle FAQ:
Ordering, Delivery, Shipping, and Giving Back
Quick Answers, Straight From Katie
This soy candle FAQ covers what’s in our candles, how ordering works, local delivery in The Heights, shipping, returns, and where the $2 goes. Every number here matches our shipping and return policies, so what you read is what happens. Still have a question? We’d love to hear it!
Our Candles
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100% plant-based soy wax, phthalate-free fragrance oils, and cotton wicks. A few scents get natural essential oils too, like the bergamot and ginger in Riverside Heights.
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Our shop candles are 8.5 oz jars, and select candles come in one of a kind blown glass. We also pour 3 oz minis for wholesale and custom orders.
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Because Katie pours every candle by hand in small batches, no two are exactly alike. A slightly different top, a little frosting, a shade of color off from the photo. That’s a handmade candle doing its thing, not a defect.
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In some scents, yes. Each product page lists what’s in it.
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We make them with soy wax, cotton wicks, and phthalate-free fragrance, and we have pets at home ourselves. Still, every animal is different, so burn candles in a well-ventilated room and keep them out of reach of pets. Island Tails is the one we made for homes with pets.
Candle Care Basics
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Long enough for the wax to melt all the way to the edges of the jar, usually 2 to 4 hours. That first burn is what keeps your candle from tunneling later. Never burn more than 4 hours at a time.
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Yes! Trim it to 1/4 inch before every burn after the first. A trimmed wick means a smaller flame, less soot, and more hours out of your candle.
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Usually because the first burn was cut short before the wax reached the edges. The good news is it’s fixable, and the full guide walks you through it.
Giving Back
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$2 from every candle sold goes to our featured Rescue of the Quarter. Wholesale candles send $1 each. Donations are based on completed sales.
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Rags to Riches Animal Rescue, a foster-based rescue in Tampa that focuses on medically needy and disabled animals.
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The Rescue of the Quarter page has the current rescue, their story, and what your candles have funded. Instagram gets the updates first!
Ordering, Delivery, and Shipping
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Orders are processed within 3 to 5 business days. Standard shipping takes 3 to 7 business days after that, and you’ll get a tracking number by email the moment it ships.
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Yes! Local delivery is available in The Heights area of Tampa: Riverside Heights, Seminole Heights, and Tampa Heights. Select local delivery at checkout.
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USPS, UPS, or FedEx, and shipping is calculated at checkout based on where it’s headed. The full details are in our shipping policy.
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Because these are candles, we can’t take back one that’s been used, opened, or burned. If your order arrives damaged or wrong, email us within 7 days of delivery with your order number and a couple of photos, and we’ll make it right. Everything else is in the return and refund policy.
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Once an order is placed we can’t cancel it, since each one is poured and packed in a small batch. Double check your scents and your address before you hit the button!
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We pop up at events around Tampa Bay, and regular markets are in the works. Follow along on Instagram for the next one.
Wholesale and Custom Orders
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One case of 12 candles to open. $20 per 8.5 oz candle and $7.50 per 3 oz mini.
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Yes, custom labels are included at no charge. Custom scents, logos, and co-branded candles are available too and may carry an added fee or minimum, depending on the request.
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Standard wholesale orders take 10 to 14 business days, and custom orders take 2 to 3 weeks once artwork and payment are finalized. Damaged wholesale items need to be reported within 3 business days. It’s all spelled out in the wholesale terms.
Still Have a Question?
We answer messages within 2 days. And if you’d rather know who you’re buying from first, check out Katie’s story here. Thank you for shopping small!
